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+91 8837892677 info@dadisgarden.com

Frequently Asked Questions

Find quick answers to common questions about shopping at Dadi's Garden

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General Questions

Basic information about Dadi's Garden

Dadi's Garden is an online marketplace specializing in pure, natural, and organic honey products. We source directly from beekeepers and deliver authentic honey to your doorstep across India.

Our headquarters are located at Near Triveni Palace, Nabha Patiala Road, Nabha, Punjab, India - 147201. We operate pan-India with delivery services to all major cities.

Our honey is 100% pure, raw, and unprocessed. We maintain strict quality checks, source from trusted beekeepers, and never add preservatives, sugars, or artificial flavors.

Currently, we operate exclusively online through our website and mobile app. This allows us to maintain competitive prices and deliver directly to your home.

Yes! All our products are certified organic by FSSAI and carry necessary quality certifications. We maintain complete transparency about our sourcing and processing methods.

We accept all major payment methods including credit/debit cards, UPI, net banking, and popular wallets like Google Pay, PhonePe, and Paytm.

Ordering & Shopping

How to place and manage orders

Simply browse our products, add items to cart, proceed to checkout, enter your shipping details, select payment method, and confirm your order.

Yes, you can modify your order within 30 minutes of placing it. Contact our customer support immediately for any changes.

We have no minimum order value. However, for orders below ₹500, a nominal shipping charge may apply.

Enter your coupon code in the "Apply Coupon" box during checkout. Valid coupons will automatically apply the discount.

Yes! You can place orders without creating an account. However, we recommend registering to track orders and get exclusive offers.

Login to your account and go to "My Orders" section. You can also track your order using the tracking link sent via email/SMS.

Shipping & Processing

Delivery timelines and shipping policies

Orders are processed within 24 hours on business days (Monday-Saturday). Weekends and holidays may cause slight delays.

Shipping is FREE on all orders above ₹500. For orders below ₹500, a flat charge of ₹50 applies across India.

Currently, we only ship within India. We're working on international shipping and will announce it soon.

You'll receive a tracking link via email and SMS once your order is shipped. You can also track from "My Orders" in your account.

We partner with leading logistics companies including Delhivery, Blue Dart, DTDC, and India Post for reliable delivery across India.

Yes! We offer express shipping at an additional charge. Select "Express Delivery" during checkout for faster service.

Delivery Information

About delivery timelines and options

Standard delivery: 4-7 business days. Express delivery: 2-3 business days. Metro cities usually receive faster delivery.

Yes, we deliver to all pin codes across India including remote locations. Delivery time may vary based on location.

Address changes are possible before shipment. Contact customer support immediately if you need to update your address.

The courier partner will attempt delivery 3 times. After that, the package returns to us and a restocking fee may apply.

Same-day delivery is available in select metro cities. Check availability during checkout.

Yes! You can choose your preferred delivery slot during checkout for added convenience.

Payments & Pricing

Payment methods and pricing information

Absolutely! We use 256-bit SSL encryption and PCI-DSS compliant payment gateways. Your payment information is fully secure.

Yes! COD is available for orders up to ₹5,000. Above this limit, prepayment is required.

We accept Credit/Debit Cards, UPI, Net Banking, Wallets (Google Pay, PhonePe, Paytm), and Cash on Delivery.

No hidden charges. The price you see is what you pay. Shipping charges (if applicable) are clearly shown during checkout.

Yes! EMI options are available for credit card payments on orders above ₹3,000.

Refunds are processed within 5-7 business days after we receive the returned product. The time may vary based on your bank.

Returns & Refunds

Our return and refund policies

We offer 7-day return policy for most products. The product must be unused, in original packaging, and with all tags intact.

Login to your account, go to "My Orders", select the order, and click "Return Item". Follow the instructions provided.

Return shipping is free for defective or wrong products. For other returns, a nominal pick-up charge may apply.

Refunds are processed within 5-7 business days after we receive and inspect the returned product.

Yes! You can exchange for a different size/variant. Initiate a return and select "Exchange" option during the process.

Contact us within 24 hours of delivery with photos of the damaged product. We'll arrange a replacement immediately.

Product Information

About our honey and related products

Store honey in a cool, dry place away from direct sunlight. Keep the lid tightly closed. Do not refrigerate as it may crystallize.

Crystallization is natural and indicates pure, raw honey. To liquefy, place the jar in warm water (not hot) for 10-15 minutes.

Yes! Every batch is tested in FSSAI-certified labs for purity, moisture content, and adulteration before packaging.

Yes! We offer beautiful gift packaging options. Select "Gift Wrap" during checkout for a small additional charge.

Our honey has a shelf life of 24 months from manufacturing date when stored properly. The expiry date is printed on each jar.

While our honey is natural, we recommend diabetics consult their doctor before consumption. Natural honey has a lower glycemic index.

Account & Security

Managing your account and security

Click "Sign Up" on the top right, enter your details, verify your email/phone, and your account will be ready to use.

Click "Forgot Password" on login page, enter your registered email, and follow the instructions sent to reset your password.

Login to your account, go to "My Profile", edit the information you want to change, and click "Save Changes".

Yes! We use industry-standard encryption and never share your personal information with third parties without consent.

Yes! You can save multiple addresses in your address book and select any during checkout.

Contact our customer support with your request. Please note that account deletion is permanent and irreversible.

Need More Help?

Contact our support team

Call Us

+91 8837892677
Mon-Sat: 9 AM to 7 PM

Email Us

support@dadisgarden.com
Response within 24 hours

Live Chat

Available on website
24/7 automated support

Visit Us

Near Triveni Palace
Nabha Patiala Road, Nabha

Please provide the following for faster resolution:

  • Order number (if related to an order)
  • Your registered email/phone number
  • Detailed description of the issue
  • Screenshots (if applicable)
  • Previous communication reference

Our average response time is 2 hours during business hours.

Still have questions?

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